Terms & Conditions

This Terms & Conditions document governs the use of Pony Lane's Online Service (the Service) including shopping and participation in promotions run by Pony Lane. You can access this Agreement at any time from the bottom of most pages of the site.

By accessing, browsing or placing an order on this website you agree to be bound by the associated terms, conditions, disclaimers and limitations of liability (Terms & Conditions).

We reserve the right to:
  • make changes to our site and these terms and conditions, product descriptions and prices. Such changes will take effect from the time they are published on this site.
  • cancel any order. If your order is cancelled, we will notify you immediately notify you by e-mail or phone, using the e-mail address or number/s provided. We will refund any monies paid using the original method received.
  • take reasonable steps to verify that the order and credit details are bona fide.
All orders are subject to availability of stock.

When you place an order, we will require your name, email address, phone and postal address details. This information is required in order to process your request or inform you of acceptance of your order. You will be asked to register as a member of Pony Lane, which is optional. Apart from the many member benefits, including receiving regular emails containing information on new product arrivals and promotions, your shopping address details will be filed saving you the effort of entering these details each time you checkout. You can remove yourself from the email list by using the link at the bottom of each email or by contacting us.
After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.
Should there be an issue with your order we will contact you either by phone or email.

Product Details

We make reasonable efforts to ensure that all information on this site is accurate and kept up-to-date. However, any description of the goods is given by way of identification only. We do not warrant that the description of goods or other content of this site is accurate, complete, reliable, current or error-free. We cannot be responsible for any errors or omissions or for the results arising from the use of such information.

Product Pictures

All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings.


This Service provides general information about Pony Lane Limited and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Pony Lane and the services and products they offer.
Pony Lane reserves the right to change, delete or move any of the material on the Service at any time without notice. Pony Lane and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service.

This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.

Liability and Guarantees

If you are requiring goods from us for business purposes, then the Consumer Guarantees Act 1993 does not apply. Nothing in these Terms and Conditions is intended to be inconsistent with consumers’ rights under that Act. If there is any inconsistency then the Act shall prevail.

To the maximum extent permitted by law we shall not be liable for any loss of profits or any consequential, indirect or special loss, damage or injury of any kind whatsoever suffered by you arising directly or indirectly from any breach of contract or any negligence by us. Our liability for any loss, damage or injury to you shall not in aggregate exceed the contract price of the goods supplied.

Pony Lane will not in any case be liable for any lost profit (direct or indirect), deletion or corruption of electronically or digitally stored information or incidental, consequential or special damages arising out of or in connection with this website, the content and the products and services available or accessible on the website.

Privacy and Security

We take your privacy and security seriously. Your personal information will only be used to aid in getting your order to you. We do not share your information with any third parties.


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