Log-in
Search

PRICING & PAYMENT

Pricing

All prices are quoted in New Zealand dollars and are subject to change without notice. Pony Lane is not GST registered, therefore all prices are GST exclusive. Orders will be processed in New Zealand Dollars (NZD), we do not accept payments in other currencies. Pony Lane reserves the right to change prices of goods advertised on this website, without notice.

Pony Lane does not guarantee the price of any item listed on this website until your order has been processed. Whilst Pony Lane takes steps to ensure the price and details of products listed are correct, Pony Lane reserves the right to cancel the order and refund any monies paid.

Payment

Payment for orders can be made by Credit Card, PayPal, Cheque or Direct bank transfers.
Bank transfers must be made within 48 hours of the order being placed or the order will be cancelled.
Cheques must be received within 5 working days of the order being placed or the order will be cancelled.

Availability

Our online shop reflects stock availability to the best of our knowledge at any given time.
If you see a product online that has a “Out of Stock” banner you can make an “Email enquiry”. You can ask us to put one on hold for you when/if they come back in, or you could ask us to double check our stock levels.

Offers on special product mark downs or sale items are available until stocks sell out. All orders are subject to availability of stock and confirmation of the order price.

If we are unable to fulfill your entire order we will contact you via your supplied email address.
If you have paid by cheque we will not bank your cheque until we have confirmed availability.
In the case where payment has been made via direct credit, a refund will be offered, please allow 5 working days for this.

  • If you have paid via PayPal a refund will be issued to you via PayPal. In accordance with the PayPal terms how a refund is credited depends on how you made the original payment.
  • If you paid using your PayPal balance or bank account, we credit the refund to your PayPal balance. 
  • If you paid with a credit or debit card, we credit the refund to your card. Depending on the card issuer, it can take up to 30 days for your refund to appear on your statement.
  • If you paid using more than one payment, we credit the amount paid with a credit or debit to that card. We credit the rest of the refund amount to your PayPal balance. 
 
Scroll to top