Our preferred shippers are NZ Courier and Castle Parcels.
When your order is shipped we will send you a shipping confirmation email and provide you with your tracking number. You can check the updated status of your order by entering your tracking number at www.nzcouriers.co.nz/html/trackit.html for NZ Courier deliveries or at http://www.castleparcels.co.nz/tracktrace.html for Castle Parcels deliveries. We will advise you which shipping company we have used.
It can take some time for your order to enter their system so if it doesn’t show up straight away, please check back later.
Please note, deliveries do not require a signature. If you prefer to have a signature required please let us know in the special instructions field on the shopping basket page.
All orders will be shipped within 48 hours of you placing your order. All orders to a non-rural address can expect delivery within 1-3 business days after receiving shipping confirmation.
Please note that any specified delivery dates are estimates only and we shall not be liable for failure to deliver on the estimated date.
Pony Lane does not accept responsibility for delays in delivery due to unforeseen circumstances (eg strikes and natural disasters) or delays as a consequence of an incorrectly filled in delivery address.
At Pony Lane we use a tiered shipping costs structure:
Orders under $100.00 $8.00
Orders over $100.00 FREE SHIPPING
All orders over $100 NZD will be shipped free of charge nationwide (New Zealand only).Australian Shipping
Items to Australia are shipped untracked with NZ Post. The expected shipping time is 3 - 10 business days.
We use a tiered shipping costs structure:Under $50.00 $17.00
Between $50.01 - $100.00 $22.00
Over $150.01 $25.00
All prices above are in New Zealand dollars.
Yes we do ship Internationally.
Items are shipped untracked with NZ Post. The expected shipping time is 5 - 10 business days
If you order through our website, the default international shipping rate of $25.00 will apply. However for certain smaller items, shipping can be less then this. Please contact us directly for a shipping quote if you are ensure. We can be contacted at email@example.com
If the actual shipping costs of your order is in excess of $25.00 we will contact you to advise of any additional charges before processing your order.